Terms and Conditions

General

We are happy to accept work from the UK and abroad, providing that the text is provided to us in English.

Written quotations will be provided on request.

Written acceptance of our Terms and Conditions and price is required before work can commence.

Payment

Payment is accepted in Pounds Sterling only, and can be made either by direct credit transfer to our bank, by a cheque drawn on a UK registered company’s bank or building society account, or by PayPal. Sorry, but we do not accept personal cheques. Please note that if you choose PayPal as your method of payment, a surcharge of 4% will be added to the invoice total to cover expenses.

We reserve the right to charge interest on overdue amounts at the rate of 3% per month on the outstanding balance from the date of the invoice until the date of payment. If a cheque is returned by the bank, the client will be responsible for all bank charges resulting from the returned cheque.

Companies – an invoice will be submitted with the completed work. Payment is strictly due 14 days from the date of the invoice. 

Individuals – Payment of 30% of the total amount is due in advance as a deposit, with the balance payable on completion. Upon receipt of the balance due, the completed work will be released.

Restriction of Liability

Novel Approach is not responsible for the end use of any document produced or edited by us.  Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements. Novel Approach is not responsible for the content of any document supplied to us.  Clients should not pass off plagiarised material as their own original work.  Novel Approach will assume no responsibility for any plagiarised material supplied by a client and reserves the right to return the work should we become aware of such inappropriate use.  We retain the right to reject work for any client which involves material we find to be illegal, immoral or objectionable.

Viruses

Please note that in the current climate of prolific computer viruses, all incoming emails, files or disks will be scanned. However, even after scanning, we will not open unsolicited attachments to emails or emails containing no message alongside the attachment.

Backup Copies

Please also note that backup copies of client files are kept for a period of one year only.  After that time, they may be deleted.  We advise all clients that original documents should be sent via a traceable method of delivery, either by post office special delivery or courier. 

Delivery Format

We will provide to you a “marked up” copy of your original text in Microsoft Word (.docx) format using “Tracked Changes” along with  a “clean” copy as well that is free of tracking marks (where all the changes have been accepted). Tracked changes can be easily accepted or rejected by you on an individual basis from within Word. Comments may also be added to the document that explain a change, suggesting an alternative or asking a question that may clarify the text. These form part of the Word document but are separate from your actual text and can easily be deleted.